Shared Lines
All Edge E Series support multiple and shared lines. Your administrator can customize your phone to enable multiple
s
hared lines.
Shared Line Limitations
Phones configured with shared lines have certain limitations.
The following features aren’t available or have limitations on phones with shared lines:
• Forwarding an incoming call isn’t available.
• Ignoring or rejecting an incoming call on shared lines disables ringing only.
• Enabling Do Not Disturb on shared lines disables ringing only. A visual notification of the call prompts with the option
t
o answer the call.
Answering Calls on Shared Lines
Incoming calls to a shared line cause all registered phones to ring. You can answer the call on any of the registered phones.
When you answer an incoming call, a green indicator light displays on the line key on all phones for the shared line.
Missed and Received Calls on Shared Lines
If no phones answer a shared line call, it displays as missed on all registered phones.
When one phone answers the call, no other registered phone displays call as missed. Your administrator can configure the
p
hone to display answered shared line calls on the received calls list of all phones.
Hold a Call Privately on a Shared Line
You can hold a call privately on a shared line. The line displays busy status on the other phones on the shared line.
By default, when you hold a call on a shared line, all of the phones registered with that line display the call's held status.
W
hen your administrator enables Private Hold, the Pvt Hold softkey displays. You can hold a call privately, transfer a call,
or initiate a conference call without notifying others of the call's held state.
Check with your system administrator to find out if this feature is available on your phone.
Task
1 During a call, press More > Pvt Hold.
The call is held on your phone, and the line shows as busy on the other shared line users' phones.
2 When Private Hold is enabled, do one of the following to transfer a call or initiate a conference call:
• To transfer a call or initiate a conference a call so that the other shared line users aren't notified of the call's held
s
tatus, press the Transfer or Conference softkey on the shared line.
• To transfer a call or initiate a conference so that the other shared line users are notified of the call's held status,
p
ress Hold before you transfer the call.
3 Optional: If you want to allow other users to resume the call, press the Hold key on screen or the Hold softkey to
publicly hold the call.
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