Poly TC10 Administrator's Guide

Troubleshooting
These troubleshooting tips can help when encountering issues with your TC10 device.
View the Poly TC10 and Paired Video System Information
You can see basic information about your TC10 and the paired video system in the device local interface.
Some of the Poly TC10 and video system details include:
• Device name
• Name of paired-video system
• Model
• MAC address
• IP address
• Hardware version
• Software version
• Serial number
Task
» In the device local interface, go to Settings > Information.
Downloading Poly TC10 Logs
Download Logs When Paired to Video System
The Poly TC10 logs are available in the paired video system’s log package. To download the log package, see your video
system’s Administrator Guide.
Download Logs from Zoom Device Management (ZDM)
You can also download logs from the Zoom Device Management (ZDM), a device management tool, which offers remote
functionality on Zoom Room devices. Access ZDM from the Zoom web portal.
Paired IP Devices
Use the following information to troubleshoot issues with paired IP devices.
IP Device Can’t Pair to the Video System
Symptom:
You may notice one or both of the following:
• After powering on the TC10 device, it doesn’t automatically pair with the video system.
• You can’t manually pair the device from the Available Devices list in the video system web interface.
Problem:
There are a few possible causes for this issue:
• Network traffic on TCP port 18888 is blocked.
• Your system and TC10 aren't on the same VLAN.
Workaround:
Complete each step until the device pairs with your system:
Task
1 Allow traffic on TCP port 18888.
23

Poly TC10 Specifications

General

Brand	Poly
Model	TC10
Category	Conference System
Language	English