Problem Possible cause Solution
Device does not
operate
Power failure Check the power supply
Plug loose Insert the plug properly
Device restarted too quickly
after stopping
Wait for 3 minutes before turning the
device back on again
Poor performance Power too low Check the power supply
Air filter dirty Clean air filter
Set temperature is not proper Adjust temperature setting
Door or windows are open Close doors and windows
Device can not
be controlled by
remote control
Serious interference (static
pressure, unstable voltage)
Pull the plug, wait for 3 min, reinsert it
and restart the device
Remote control is outside
recieving range
Do not exceed the recieving range of 8 m
Blocked by obstacles Remove any obstacles between device
and remote control
Battery low Check the batteries of remote control and
replace if necessary
There is a fluorenscence lamp
in the room
Turn o the fluorenscence lamp and try
again
Try with the remote control close to the
device
No air coming out Blocked air inlet or air outlet Remove any obstacles
Device is defrosting (check by
pulling out filter)
The device will resume operation after
defrosting
Temperature can
not be adjusted
Required temperature exceeds
the setting range
Stay within the setting range of 16° C to
30° C
Device operates in auto mode Change the mode
Abnormal smell Filter is dirty Clean the filter
Abnormal sounds Interferences by radio, thunder,
etc.
Pull the plug, wait for 3 min, reinsert it
and restart the device
„PAPA“ sound Friction sound that can be caused by the change of temperature
Water flowing
sounds
A flowing sound of the refrigerant inside the device is normal
If the problem persists, please switch o the device, disconnect the power immediately and
contact the service center.
TROUBLESHOOTING
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