Troubleshooting When Using the Copy/Document Server Function
28
2
❖ Duplex
❖ Document Server
Problem Cause Solution
Cannot print in duplex
mode.
You have loaded paper
on the bypass tray.
Remove paper loaded on the bypass
tray. Load paper in another tray.
Cannot print in duplex
mode.
You have loaded paper
exceeding 110 g/m
2
.
Change the paper.
Cannot print in duplex
mode.
You have selected a tray
which is set to [1 Sided
Copy] in [Tray Paper Set-
tings] in [System Settings].
Set the tray to [2 Sided Copy] in [Tray Pa-
per Settings] in [System Settings]. See
“System Settings”, General Settings
Guide.
Copies are not in correct
order.
You placed the originals
in the incorrect order.
When placing a stack of originals in the
ADF, the last page should be on the bot-
tom.
If you place an original on the exposure
glass, start with the first page to be cop-
ied.
Furthermore, set [Face Down] in [Copy
Eject Face Method in Glass Mode], [Input /
Output] under [Copier / Document Server
Features]. See “Input/Output”, General
Settings Guide.
When using Duplex,
copy is made Top to Bot-
tom even though [Top to
Top] is selected.
You placed the originals
in the wrong orientation.
Place the original in the correct orienta-
tion. See “Original Orientation”,
Copy/Document Server Reference.
Problem Cause Solution
“
Exceeded max.
number of pages
per file. Do you
want to store the
scanned pages as
1 file?
” appears.
The number of scanned
pages exceeds the capaci-
ty per file of the Docu-
ment Server.
To store scanned pages as a file, press
[Store File]. Scanned data is stored as a
file in the Document Server. If you do
not want to store scanned pages, press
[No]. Scanned data is deleted.
You forgot your pass-
word.
You cannot access a pro-
tected file without enter-
ing the password.
Contact the administrator.
To delete the files stored in the docu-
ment server, select [Delete All Files in Doc-
ument Server] in [Administrator Tools] in
[System Settings]. As this will perma-
nently delete every single file, make
sure the document server does not con-
tain any files you want to keep. See
“Delete All Files in Document Server”,
General Settings Guide.
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