When You Cannot Send or Receive Fax Messages as Wanted
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When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖ Transmission/Reception
❖ Transmission
Problem Cause Solution
Both transmission and re-
ceiving are impossible.
The modular cord may be
disconnected.
Make sure that the modular cord is cor-
rectly connected. See “Connecting the
Machine to a Telephone Line and Tele-
phone”, General Settings Guide.
Problem Cause Solution
Document appears blank
at the other end.
The original was placed
upside down.
When the original is placed directly on
the exposure glass, the side to be
scanned must face down. When the
original is fed via the ADF, the side to
be scanned must face up.
Transmission failed due
to “maximum e-mail
size” error.
If the e-mail size specified
on the machine is too
large, the Internet Fax
document cannot be sent.
In [Facsimile Features], under [Send Set-
tings], set [Max. E-mail Size] to [Off], or set
the maximum e-mail size to larger val-
ue. Then, re-send the document.
When using On Hook
Dial or Manual Dial,
“
Receiving da-
ta...
” appears and
transmission is not al-
lowed.
If the machine fails to de-
tect the size of the origi-
nal when {Start} key is
pressed, it performs a re-
ceiving operation.
Press [Scan Size] in [Scan Settings], select
the scan area, and then resend the doc-
ument. If you use On Hook Dial or
Manual Dial frequently, it is recom-
mended that you set “Receive docu-
ments by pressing the {Start} key when
originals are not set.” to “Off” in User
Parameters. If this is set to “Off”, when
using Manual Dial you cannot receive
by pressing the {Start} key. See “Param-
eter Settings”, General Settings Guide.
LAN-Fax Driver does not
work.
The entered login user
name, login password, or
driver encryption key is
incorrect.
Check your login user name, login
password, or driver encryption key,
and enter them correctly. Contact the
administrator.
LAN-Fax Driver does not
work.
A high security level is
set by the extended secu-
rity function.
Contact the administrator.
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