Messages Causes Solutions
"XXX cannot be YYY because
the Digital Signature's device
certificate is not currently valid."
(XXX and YYY indicate the user
action.)
The device certificate (PDF with
digital signature or PDF/A with
digital signature) has expired.
A new device certificate (PDF
with digital signature or PDF/A
with digital signature) must be
installed. For details about how
to install a device certificate
(PDF with digital signature or
PDF/A with digital signature),
see Security Guide .
"XXX cannot be YYY because
there is a problem with the
Digital Signature's device
certificate. Check the device
certificate."
(XXX and YYY indicate the user
action.)
There is no device certificate
(PDF with digital signature or
PDF/A with digital signature),
or the certificate is invalid.
A new device certificate (PDF
with digital signature or PDF/A
with digital signature) must be
installed. For details about how
to install a device certificate
(PDF with digital signature or
PDF/A with digital signature),
see Security Guide .
• If an e-mail cannot be sent and a message appears which states that there is a problem with the
device certificate or user certificate, a new certificate must be installed. For details about how to
install a new certificate, see Security Guide .
When Problems Occur While Logging In
Messages Causes Solutions
"Authentication has failed." The entered login user name or
login password is not correct.
For details about the correct
login user name and login
password, see Security Guide
.
"Authentication has failed." The machine cannot perform
authentication.
For details about authentication,
see Security Guide .
9. Troubleshooting
222
To Next Page
Loading...
Need help?
General
