Riello Array AR 399 SE User Manual

51
RECYCLING AND DISPOSAL
51
APPENDIX
APPENDIX
APPENDIX E - TROUBLESHOOTING TABLE
LOCKOUT CODES
Error no. Error Description Checks Solutions
0 E2PROM_READ_ERROR Internal software error Control board replacement
1 IGNIT_ERROR Three unsuccessful ignition attempts in
a row
a- Check gas supply pressure;
b- Check ignition spark;
c- Correct amount of air;
d-Check for120VAC at the gas valve.
a- If th
e gas supply pressure is
incorrect, it must be adjusted to the
correct pressure;
b- If spark is not present check for
correct ignition electrode position;
c- If the combustion air pressure is
incorrect, inspect the vent system
and eliminate any obstructions;
d- If the voltage to the gas valve is
not 120Vac the power control board
must be replaced.
2 GV_RELAY_ERROR Failure detected in the GV (Gas Valve) relay a- Check the integrity of the
wire connections between
gas valve and control board.
a- If wir
es are damaged, replace
them
b- If wires are ok, replace the gas
valve or the power control board.
3 SAFETY_RELAY_ERROR Internal control board error Control board replacement
4 BLOCKING_TOO_LONG Control had a blocking error for more
than 20 hours.
This error is caused when any Blocking
errors occur and are not corrected auto-
matically.
Pr
ess RESET button to
display the Blocking error
description
Remove the cause of the Blocking
error
5 FAN_ERROR_NOT_RUNNING Fan is not running after 60 seconds. a- Check for 120 VAC power con-
nection of the fan.
b- Check PWM connection of the
fan.
a- If no 120
VAC voltage is present,
replace the power control board;
b- If no PWM signal is present, re-
place power control board;
c- Replace the fan.
6 FAN_ERROR_TOO_SLOW Fan runs too slow for more than 60
seconds
7 FAN_ERROR_TOO_FAST Fan runs too fast for more than 60
seconds
8 RAM_ERROR Internal software error Control board replacement
9 WRONG_EEPROM_SIGNATURE Contents of E2PROM are not up to date Control board replacement
10 E2PROM_ERROR Wrong safety parameters in E2PROM Control board replacement
11 STATE_ERROR Internal software error Control board replacement
12 ROM_ERROR Internal software error Control board replacement
13 APS_NOT_OPEN Air pressure switch not working
14 APS_NOT_CLOSED Air pressure switch not working
15 MAX_TEMP_ERROR The external overheat protection is en
-
abled or the High limit sensor measures a
temper
ature of over 95°C (203°F))
a- Check the pump to verify the
ow circulation;
b- Check if the valves on hydraulic
circuit are open;
c- Check the high limit switch.
a- Change the pump or restart it;
b- Open the valves on hydraulic
circuit;
c- Change the high limit switch.
17 STACK_ERROR Internal software error Control board replacement
18 INSTRUCTION_ERROR Internal software error Control board replacement
19 ION_CHECK_FAILED Internal software error Control board replacement
20 FLAME_OUT_TOO_LATE Flame still present 10 seconds after clos-
ing the gas valve
Replace the gas valve
21 FLAME_BEFORE_IGNIT Flame is detected before ignition Replace the gas valve
22 TOO_MANY_FLAME_LOSS Three ame failures during one demand
cycle
a- Check the integrity of the wire
connections of the spark and the
earth on heat exchanger
b- check ionization signal while
runn
ing
a- If wires are damaged, replace
them
b- check for proper combustion
settings - if correct replace spark/
amerod.
23 CORRUPTED_ERROR_NR Error code RAM byte was corrupted to an
unknown error code

Riello Array AR 399 SE Specifications

General

Brand	Riello
Model	Array AR 399 SE
Category	Water Heater
Language	English