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FAQ
Q1. What can I do if I forgot my wireless password?
The default wireless password is printed on the label of the router. If the password has
been altered, please connect your computer to the router using an Ethernet cable and
follow the steps below:
1. Visit http://tplinkwifi.net.
2. Go to Basic > Wireless to retrieve or reset your wireless password.
Q2. What can I do if I forgot my login password of the web management
page?
The default username and password of the web management page are admin (in
lowercase). If your router supports Password Recovery and you have enabled it,
please follow the steps below to reset the password without resetting the router:
Note: Make sure the Internet access is available before using this method.
1. Visit http://tplinkwifi.net.
2. Click Forgot password > Send Code, and the verification code will be sent to the
mailbox you set.
3. Log into your mailbox to copy the verification code.
4. Paste the verification code on the window which pops up in Step 2.
5. Click Confirm (after that, the login username and password will be reset to its default
value : admin).
6. Use admin (in lowercase) as both username and password to login.
Tips: Please refer to Password Recovery to learn how to configure Password Recovery.
If you have altered the username and password but Password Recovery is disabled:
1. Reset the router to factory default settings: press and hold the Reset button for about
7 seconds and then release;
2. Visit http://tplinkwifi.net, and enter admin (in lowercase) as both username and
password to login.
Note: You’ll need to reconfigure the router to surf the Internet once the router is reset, and please mark down your new
password for future use.
Q3. What can I do if I cannot log in to the router’s web management page?
This can happen for a variety of reasons. Please try the methods below to login again.
• Make sure your computer is connected to the router correctly and the corresponding
LED indicator(s) light up.
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