Using team functions 83
Uniform Call Distribution (UCD)
If configured (consult your service personnel), you may belong to a group of sta-
tions (agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.
Logging on and off at the beginning and end of your shift
N Press the key shown.
Select and confirm the option shown.
Confirm
or
select and confirm the option shown.
j To log on, enter your identification number ("Agent:"). Contact your service per-
sonnel to find out what it is.
Logging on and off during your shift
N Press the key shown.
Select and confirm the option shown.
Confirm.
or
select and confirm the option shown.