All rights reserved 73 Service Manual e-Series (EN) 1.1.8
5. Software
5.1 Software Updates
Universal Robots software is called PolyScope.
CAUTION
• Read these instructions and the instructions on our support website
(www.universal-robots.com/support) completely prior to updating your
software. Universal Robots assumes no responsibility for failed updates caused
by improper operation.
• Control Box power MUST NOT be turned off during the software update process.
Failure to meet this demand is likely to cause loss of data and malfunction.
• Keeping the robot software up to date is required to ensure safe operation. Also,
the latest software provides more features and a better performance.
• Read the Release Notes of the software you install. Release Notes hold notes
about the software changes which in some cases are relevant for safe operation
of the robot.
• Updating the software may cause changes to functionality. Robot motions
might change or be subjected to different restrictions.
• In case of questions or concerns related to your application please contact your
supplier for advice and assistance.
Not all combinations of updates are possible. These are the rules to observe:
• If running PolyScope 5.5.0 and above:
Update directly to PolyScope 5.8.0 or any later version.
• If running PolyScope 5.4.3 and below:
Updates must be done incrementally in steps of one minor version.
E.g. PolyScope 5.2.1 → 5.3.1 → 5.4.3 → 5.5.1.
When PolyScope 5.5.0 is reached, software can be updated directly to the latest version.
Therefore, when updating your robot software care must be taken to select a proper update path.
Several update steps will be necessary until reaching a version of 5.5.0.
Downgrading software is not supported. In PolyScope 5.5.0 backup and restore functionality is
added and this is the recommended way to go back to any prior version installed. We strongly
recommend that you precede any update cycle with a backup to counter the situation of a failing
update. Please contact your supplier if updating causes any trouble.
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