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8 Diagnostics and servicing
VEGADIS 82 • 4 … 20 mA/HART
45300-EN-240516
Depending on the reason for the fault and the measures taken, the
steps described in chapter "Setup" must be carried out again or must
be checked for plausibility and completeness.
Should these measures not be successful, please call in urgent cases
the VEGA service hotline under the phone no. +49 1805 858550.
The hotline is also available outside normal working hours, seven
days a week around the clock.
Sinceweoerthisserviceworldwide,thesupportisprovidedin
English. The service itself is free of charge, the only costs involved are
the normal call charges.
8.4 Exchanging the electronics module
In case of a defect, the user can replace the electronics module with
another one of identical type.
In Ex applications, only instruments and electronics modules with ap-
propriate Ex approval may be used.
If there is no electronics module available on site, one can be ordered
from the agency serving you.
8.5 Software update
The following components are required to update the instrument
software:
•
Instrument
•
Voltage supply
•
Interface adapter VEGACONNECT
•
PC with PACTware
•
Currentinstrumentsoftwareasle
Youcanndthecurrentinstrumentsoftwareaswellasdetailed
information on the procedure in the download area of our homepage:
www.vega.com.
Youcanndinformationabouttheinstallationinthedownloadle.
Caution:
Instruments with approvals can be bound to certain software versions.
Thereforemakesurethattheapprovalisstilleectiveafterasoftware
update is carried out.
Youcannddetailedinformationinthedownloadareaat
www.vega.com.
8.6 How to proceed if a repair is necessary
Onourhomepageyouwillnddetailedinformationonhowtopro-
ceed in the event of a repair.
So that we can carry out the repair quickly and without queries, gen-
erate a instrument return form there with the data of your device.
The following is required:
•
The serial number of the instrument
Reaction after fault recti-
cation
24 hour service hotline
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