Maintenance
114 Xerox Scanner User’s Guide
Troubleshooting
In addition to the troubleshooting information contained in this
section, please see the Readme file on your installation CD. The
Readme file contains additional information that may help you
diagnose problems with the scanner.
If you try the troubleshooting procedures described in this section
and in the Readme file, and the scanner still has problems, you
may have a malfunctioning scanner. Refer to the technical support
card that you received with your scanner for contact information.
Also visit our web site at www.xeroxscanners.com for additional
technical information.
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible problems:
• Is a cable loose or not plugged in securely? Inspect the
cable connections. Make sure the cables are plugged in
securely.
• Is the scanner’s status light on? If the status light is not on,
plug the power supply into another electrical outlet.
• Is the scanner’s locking tab in the locked position? Slide
the locking tab to the unlocked position. If you tried to scan with
the scanner locked, you must restart your computer after
unlocking the scanner.
• Did you restart the computer after installing the software?
If you didn’t restart the computer, it may not have loaded all of
the software files. Try restarting your computer.
• Did you plug the scanner into a USB hub? If you’re using a
USB hub to connect the scanner, the hub must have its own
power supply. If the hub does not have its own power supply,
plug the scanner into a USB port on the computer.
• Did you select another TWAIN source for acquiring
images? If you use multiple TWAIN devices with your
computer, you may have selected another source for images.
Start the PaperPort software and make sure your Xerox
scanner is the selected scanner.
Problem: During installation I got the error message:
PaperPort Installation is not complete. What do I do?
The installation procedure was not successful. You need to reinstall
the PaperPort software.
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