Troubleshooting
Xerox
®
Phaser
®
6020 Printer 101
User Guide
Print-Quality Problems
This section includes:
• Controlling Print Quality .................................................................................................................................................. 101
• Solving Print-Quality Problems ..................................................................................................................................... 102
Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems,
use the information in this section to troubleshoot the problem. For more information, go to
www.xerox.com/office/6020support.
CAUTION: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not
cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction
Guarantee is available in the United States and Canada. Coverage could vary outside these areas.
Please contact your local representative for details.
Notes:
• To ensure consistent print quality, the toner cartridges and imaging units for many models of
equipment are designed to cease functioning at a predetermined point.
• Grayscale images printed with the composite black setting increment the color pages counter,
because color consumables are used. Composite black is the default setting on most printers.
Controlling Print Quality
Various factors can affect the quality of the output of your printer. For consistent and optimum print
quality, use paper and toner designed for your printer, and correctly set the Paper Type, Print-Quality
Mode, and Color Adjustments. To maintain optimum print quality from your printer, follow the
guidelines in this section.
Temperature and humidity affect the quality of the printed output. The guaranteed range for optimal
quality is 15–28°C (59–82°F) and 20–70% relative humidity.
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