Troubleshooting
90 Xerox
®
Phaser
®
6020 Printer
User Guide
General Troubleshooting
This section includes:
• Printer Does Not Turn On ................................................................................................................................................. 90
• Printer Resets or Turns Off Frequently ........................................................................................................................ 90
• Printer Does Not Print ........................................................................................................................................................ 91
• Printing Takes Too Long.................................................................................................................................................... 92
• Printer is Making Unusual Noises .................................................................................................................................. 92
• Condensation has Formed Inside the Printer .......................................................................................................... 92
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Does Not Turn On
Probable Causes Solutions
The power switch is not turned on. Turn on the switch.
The power cord is not correctly plugged into
the outlet.
Turn off the printer power switch, and plug the power cord securely
into the outlet.
Something is wrong with the outlet
connected to the printer.
• Plug another electrical appliance into the outlet and see if it
operates properly.
• Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in the Electrical
Specifications on page 113.
CAUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
Printer Resets or Turns Off Frequently
Probable Causes Solutions
The power cord is not plugged into the outlet
correctly.
Turn off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then turn on the printer.
A system error occurred. Turn off the printer, then turn it on again. Print the Error History
from the Information Pages of the Printer Setting Utility. If the error
persists, contact your Xerox representative.
The printer is connected to an uninterruptible
power supply.
Turn off the printer, then connect the power cord to a suitable
outlet.
The printer is connected to a power strip
shared with other high-power devices.
Plug the printer directly into the outlet or into a power strip that is
not shared with other high-power devices.
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