Troubleshooting
Xerox
®
Phaser
®
6020 Printer 103
User Guide
Symptom Cause Solution
Faded printouts with multiple
colors faded
The paper type is heavier or
thicker than the paper type
selection.
Adjust the paper type settings. For
details, see Adjusting Paper Type on
page 83.
The paper being used is outside
the recommended specification
range.
Replace the paper with a recommended
size and type, and confirm that your
control panel and print driver settings are
correct. For details, see Supported Paper
on page 50.
The toner cartridges are not
Xerox
®
toner cartridges.
Replace the toner cartridges with
genuine Xerox
®
toner cartridges. It can
take several prints before full quality is
restored.
The bias transfer roller voltage is
insufficient for the paper type.
Increase the bias transfer voltage for the
selected paper type. For details, see
Adjusting the Bias Transfer Roller on
page 84.
The fuser is not adjusted for the
paper type.
Adjust the fuser. For details, see
Adjusting the Fuser on page 84.
The paper is damp. Replace the paper.
The high-voltage supply is
defective.
For assistance, go to the Xerox
Support
website at
www.xerox.com/office/6020support.
Only one color is faded
Toner cartridge is empty or
damaged.
Check the condition of the toner
cartridge and replace it if necessary.
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