Troubleshooting
142 Xerox
®
VersaLink
®
C400 Color Printer
User Guide
Probable Causes Solutions
There is a network-connectivity issue. If the printer is connected to a network:
a. Verify that the Ethernet cable is connected to the printer.
b. On the printer Ethernet connector, verify that the green LED
is On. If not, reseat both ends of the Ethernet cable.
c. Examine the TCP/IP address in the Communication section
of the Configuration Report. For details, refer to Printing the
Configuration Report on page 29.
d. If the TCP/IP address is 0.0.0.0, the printer needs more time
to acquire an IP address from the DHCP server. Wait 2
minutes, then print the Configuration Report again.
e. If the TCP/IP address is unchanged, or begins with 169,
contact your network administrator.
There is a wireless network setup or
connectivity issue.
Verify that the Wireless Network Adapter is installed and properly
configured. For details, refer to Connecting to a Wireless Network
on page 34.
Printing Takes Too Long
Probable Causes Solutions
The printer is set to a slower printing mode.
For example, the printer could be set to print
on Heavyweight paper.
It takes more time to print on certain types of special paper. Ensure
that the paper type is set properly in the driver and at the printer
control panel. For details, see Print Speed on page 177.
The printer is in Power Saver mode.
It takes time for printing to start when the printer is coming out of
Power Saver mode.
The way the printer was installed on the
network could be an issue.
Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds. To test the speed of the printer,
print some information pages such as the Office Demo Page. If the
page prints at the rated speed of the printer, you could have a
network or printer installation issue. For additional help, contact the
system administrator.
The job is complex. Wait. No action needed.
The print-quality mode in the driver is set
to Enhanced.
Change the print-quality mode in the print driver to Standard.
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