General Troubleshooting
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
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Probable Causes Solutions
The power switch is not switched on.
• Open the front door, then check that the power switch is in the
On position.
• At the printer control panel, press the Power/Wake button. For
details, refer to Powering On the Printer.
The power cord is not plugged into the
outlet correctly.
Power off the printer, then securely plug the power cord into the
outlet. If provided, use the bracket provided with the printer to
secure in place the power cord.
The power cord is not secured in place
correctly.
Use the bracket provided with the printer to secure in place the
power cord.
Something is wrong with the outlet
connected to the printer.
• Plug another electrical appliance into the outlet and check if it
operates properly.
• Try a different outlet.
The printer is connected to an outlet
with a voltage or frequency that does
not match the printer specifications.
Use a power source with the specifications listed in the Electrical
Specifications.
Caution: Directly plug the 3-wire cord with grounding prong into a grounded AC outlet.
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Probable Causes Solutions
The power cord is not plugged into the
outlet correctly.
Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer.
A system error occurred. Power off the printer, then power on again. For more information,
refer to Printing the Error History Report. If the error persists,
contact your Xerox representative.
The printer is connected to an
uninterruptible power supply.
Power off the printer, then connect the power cord to a suitable
outlet.
176
Xerox
®
VersaLink
®
C8000/C9000 Color Printer
User Guide
Troubleshooting
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