Yealink WH6 Series Frequently Asked Questions

Table of Contents
1
Table of Contents
WH6X Frequently Asked Questions ............................................ 4
Headset Issues ........................................................................................................................................................................... 4
1. How long does it take to charge my WH6X headset? ............................................................. 4
2. What is the talk time of my WH6X headset? ............................................................................... 4
3. What do the buttons and LEDs on the WH6X headset mean? ............................................ 4
4. Can I listen to music while the headset is charging on the base？ .................................... 5
5. How to change the wearing style on my WH63/WH67 headset?....................................... 5
6. How to replace WH62/WH66 ear cushions？ ............................................................................. 7
7. Do WH6X headsets protect my hearing? ...................................................................................... 7
8. Why does the headset automatically turn off? ........................................................................... 7
9. What is the difference between the primary headset and the secondary headset? ... 8
10. Why does my headset LED flash orange? ..................................................................................... 8
11. Will the pairing information of my headset and base be deleted when my headset
is powered off? .................................................................................................................................................................. 8
12. How to reset the headset? ................................................................................................................... 8
Base Issues .................................................................................................................................................................................. 9
13. What do the screen icons on the WH66/WH67 base mean? ............................................... 9
14. What do the buttons and LEDs on the WH62/WH63 base mean? ..................................... 9
15. How to reset my WH6X to the default settings on the base？......................................... 10
16. How to reset my WH6X to the default settings using Yealink USB Connect? ............ 10
17. Why is the time on my WH66/WH67 base not synchronized with the PC? ................ 11
18. How to access the menu on my WH66/WH67? ...................................................................... 11
19. What are the functions of the USB ports on the right side of the base? ...................... 12
20. What is the function of the LED on the top of the base screen? ..................................... 12
21. Why does the WH66/WH67 display “PC Device” or “PC softphone” instead of the
name and number of the other party for a Skype for Business incoming call? .................................. 13
22. Why does the “USB device connected”, “USB device disconnected”, or “USB
installation failed on the PC” repeatedly appear on the WH66 screen? ................................................ 14
Audio and Call Issues ........................................................................................................................................................... 14
23. Why can't I hear the other party's voice? ................................................................................... 14
24. Why can't the other party hear me? ............................................................................................. 15
25. How to ensure clear audio when I use my headset? ............................................................. 17
26. Why can't I hear my voice or I hear too much of my voice when I speak with the
microphone? How to adjust the sidetone volume on my PC? ................................................................... 17
27. How to use WH6X device to listen to music on PC? ............................................................. 17
28. How to change the level of audio protection on my WH6X headset? .......................... 18
29. How to set my device as the default audio device on my Windows computer?....... 19
30. How to set my device as the default audio device on my macOS computer? ........... 20

Yealink WH6 Series Specifications

General

Brand	Yealink
Model	WH6 Series
Category	Headsets
Language	English