Zebra TC25 Integrator Guide

Maintenance and Troubleshooting
163
No sound. Volume setting is low or
turned off.
Adjust the volume.
TC25 shuts off. TC25 is inactive. The display turns off after a period of inactivity. Set this
period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30
minutes.
Battery is depleted. Replace the battery.
Tapping the window
buttons or icons does not
activate the
corresponding feature.
The device is not
responding.
Reset the device. See Resetting the TC25 on page 30.
A message appears
stating that the TC25
memory is full.
Too many files stored on
the TC25.
Delete unused memos and records. If necessary, save
these records on the host computer (or use an SD card
for additional memory).
Too many applications
installed on the TC25.
Remove user-installed applications on the TC25 to
recover memory. Select > > Apps >
Downloaded. Select the unused program and tap
Uninstall.
The TC25 does not
decode with reading bar
code.
Scanning application is
not loaded.
Load a scanning application on the TC25 or enable
DataWedge. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Place the TC25 within proper scanning range.
TC25 is not programmed
for the bar code.
Program the TC25 to accept the type of bar code being
scanned. Refer to the EMDK or DataWedge
application.
TC25 is not programmed
to generate a beep.
If the TC25 does not beep on a good decode, set the
application to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a
trigger press, check the battery level. When the battery
is low, the scanner shuts off before the TC25 low
battery condition notification. Note: If the scanner is still
not reading symbols, contact the distributor or the
Global Customer Support Center.
Cannot unlock TC25. User enters incorrect
password.
If the user enters an incorrect password eight times,
the user is requested to enter a code before trying
again.
If the user forgot the password, contact system
administrator.
Table 7 Troubleshooting the TC25 (Continued)
Problem Cause Solution

Zebra TC25 Specifications

General

Brand	Zebra
Model	TC25
Category	Cell Phone
Language	English