Zebra TC25 Integrator Guide

Maintenance and Troubleshooting
164
1-Slot Base Charge Only Cradle
1-Slot Ethernet Cradle
Table 8 Troubleshooting the 1-Slot Base Charge Only Cradle
Symptom Possible Cause Action
LEDs do not light when
TC25 is inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both
the cradle and to AC power.
TC25 is not seated firmly
in the cradle.
Remove and re-insert the TC25 into the cradle,
ensuring it is firmly seated.
TC25 battery is not
charging.
TC25 was removed from
cradle or cradle was
unplugged from AC power
too soon.
Ensure cradle is receiving power. Ensure TC25 is
seated correctly. Confirm main battery is charging. The
internal battery charges from fully depleted to 90% in
approximately four hours and from fully depleted to
100% in approximately five hours.
Battery is faulty. Verify that other devices charge properly. If so, the
replace the device.
The TC25 is not fully
seated in the cradle.
Remove and re-insert the TC25 into the cradle,
ensuring it is firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is
below 0 °C (32 °F) or above 40 °C (104 °F).
Table 9 Troubleshooting the 1-Slot Ethernet Cradle
Symptom Possible Cause Action
LEDs do not light when
TC25 is inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both
the cradle and to AC power.
TC25 is not seated firmly
in the cradle.
Remove and re-insert the TC25 into the cradle,
ensuring it is firmly seated.
TC25 battery is not
charging.
TC25 was removed from
cradle or cradle was
unplugged from AC power
too soon.
Ensure cradle is receiving power. Ensure TC25 is
seated correctly. Confirm main battery is charging. The
internal battery charges from fully depleted to 90% in
approximately four hours and from fully depleted to
100% in approximately five hours.
Battery is faulty. Verify that other devices charge properly. If so, replace
the device.
The TC25 is not fully
seated in the cradle.
Remove and re-insert the TC25 into the cradle,
ensuring it is firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is
below 0 °C (32 °F) or above 40 °C (104 °F).

Zebra TC25 Specifications

General

Brand	Zebra
Model	TC25
Category	Cell Phone
Language	English