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UPGRADING THE PHONE SOFTWARE
There are several ways to upgrade your phone software:
• Usetheonlineupgradetool.
• Usetheone-pressupgradepackageofferedbyyourmobileserviceprovider.
• UseyourPCtodownloadanupgradepackagetoyourmicroSDXCcard
and install it to your phone from the card.
NOTE: Visit the ZTE official handset service support website (https://www.
zteusa.com/support_page) to learn more about the above upgrade methods,
as well as which phones and methods are supported.
TROUBLESHOOTING
If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below. If your particular problem cannot be resolved
using the information in the chart, contact Consumer Cellular customer
support at (800) 686-4460.
Problem Possible causes Possible solution
Poor reception
The network signal is
too weak at your current
location (for example, in
a basement or near a tall
building) because wireless
transmissions cannot
effectively reach it.
Move to a location where
the network signal can be
properly received.
The network is busy at the
current time (for example,
during peak times, there
may be too much network
traffic to handle additional
calls).
Avoid using the phone at
such times, or try again
after waiting a short time.
You are too far away from
a tower for your service
provider.
You can request a service
area map from your service
provider.
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