34 Fault tracing
Have the following information ready:
• The serial number of your MotiFlex e180 (if known).
• Open the Help, SupportMe menu item in Mint WorkBench to view details about
your system.
• The catalogue and specification numbers of the motor that you are using.
• A clear description of what you are trying to do, for example trying to establish
communications with Mint WorkBench or trying to perform fine-tuning.
• A clear description of the symptoms that you can observe, for example the Status
LED, error messages displayed in Mint WorkBench, or errors reported by the Mint
error keywords ERRORREADCODE or ERRORREADNEXT.
• The type of motion generated in the motor shaft.
• A list of any parameters that you have setup, for example the motor data you
entered/selected in the Commissioning Wizard, the gain settings generated
during the tuning process and any gain settings you have entered yourself.
Power-cycling the MotiFlex e180
The term ‘power-cycle the MotiFlex e180’ is used in the Troubleshooting sections.
Remove the 24 V supply, wait for the MotiFlex e180 to power down completely (the
Status LED turns off), then re-apply the 24 V supply.
Trace mode
The Trace mode window shows a listing that includes the major network state
transitions of the MotiFlex e180 from startup. This can be useful for determining the
causes of errors.
1. In Mint WorkBench, right-click the Output window and choose Trace mode.
2. If the window does not contain enough information, right-click the window again,
choose Properties, and specify a greater number of lines or columns.
3. On the Tools menu, choose Restart controller so that the Trace window can
capture and display all events from startup.
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