6 34980A Service Guide
1 Obtaining Service
Obtaining Service
Operating Checklist
Before returning your instrument to Agilent for service or repair check the following
items:
Is the instrument inoperative?
q Verify that the power cord is connected to the instrument and to ac line power.
q Verify the front panel power switch is depressed.
Does the instrument fail self–test?
q Remove all test connections to the instrument and run the self–test again.
Errors may be induced by ac signals present on the instrument input terminals during
self–test. Long test leads can act as an antenna causing pick–up of ac signals.
Types of Service Available
If your instrument fails during the warranty period, Agilent Technologies will repair or
replace it under the terms of your warranty. After your warranty expires, Agilent offers
repair services at competitive prices.
Extended Service Contracts
Many Agilent products are available with optional service contracts that extend the
covered period after the standard warranty expires. If you have such a service contract
and your instrument fails during the covered period, Agilent Technologies will repair or
replace it in accordance with the contract.
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