Bosch DIVAR 2000 User Manual

10
DIVAR 2000 / DIVAR 3000 / DIVAR
Troubleshooting | en 73
5000
Troubleshooting
If errors persist, a common solution is to upgrade your DVR with the latest firmware.
Cannot boot up correctly
– Input power is incorrect.
– Power connection is faulty.
– Power switch button is faulty.
– Program upgrade is incorrect.
– HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
– Front panel error.
– Main processor board is damaged.
Program upgrade is incorrect
– Check the program upgrade file is the correct version
– Try upgrading the program again
– If the upgrade still does not succeed, contact Bosch service
HDD malfunction
– Check the HDD cabling
– Format the HDD
DVR automatically shuts down or stops running
– Input voltage is not stable or is too low.
– HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
– Front video signal is not stable.
– Working environment is too harsh (e.g. too much dust) or temperature is too high or too
low.
– Hardware malfunction.
System cannot detect hard disk
– HDD malfunction or HDD cable connection is faulty (check HDD info screen for status).
– Main processor board SATA port is faulty.
No video output (on one-channel, multiple-channel or all-channel output).
– Program is not compatible. Please upgrade to the latest version.
– Brightness is 0. Please restore factory default setup.
– There is no video input signal or it is too weak.
– Check privacy mask setup or your screen saver.
– DVR hardware is faulty.
Error displaying Camera x, bad signal
– Check the camera connections and replace/tighten the connections if necessary.
– Check the camera video signal and replace the camera if necessary (you can exchange
connections from a correctly operating camera to test if the connections or camera are
faulty)
Real-time video color is distorted
– When using BNC output, NTSC and PAL setup is not correct (the real-time video becomes
black and white).
Bosch Security Systems Operation Manual 2016.09 | v1.0 | AM18-Q0717
Available from A1 Security Cameras
www.a1securitycameras.com email: sales@a1securitycameras.com

Bosch DIVAR 2000 Specifications

General

Number of fans	1 fan(s)
Input bandwidth	256 Mbit/s
Number of users	128 user(s)
Recording modes	Manual, Schedule, Stop
Output bandwidth	128 Mbit/s
Maximum resolution	3840 x 2160 pixels
Video input channels	16 channels
Supported resolutions	3840 x 2160, 1920 x 1080, 1280 x 1024, 1280 x 720, 1024 x 768
Video recording modes	720p, 1080p
Video motion detection	Yes
Video formats supported	H.264, H.265, M-JPEG
DC-in jack	No
Disc types supported	DVD, DVD+R, DVD+RW
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN (RJ-45) ports	9
Supported network protocols	HTTP, HTTPS, TCP/IP, IPv4/IPv6, UPnP, RTSP, UDP, SMTP, NTP, DHCP, DNS/DDNS, IP Filter, PPPoE, FTP
Power over Ethernet (PoE) ports quantity	8
HDD capacity	2000 GB
HDD interface	Serial ATA III
Maximum storage capacity	6 TB
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Total Power over Ethernet (PoE) budget	115 W
Power over Ethernet (PoE) power per port	25.5 W
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	0 - 95 %
Operating relative humidity (H-H)	0 - 93 %
Mobile operating systems supported	Android, iOS
Sustainability certificates	RoHS
Certification	FCC, UL, CE,
Product color	Black

Weight and Dimensions

Depth	323 mm
Width	375 mm
Height	53 mm