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If you are having difficulty with your machine B
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can solve most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
• If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the
troubleshooting tips.
• Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing received faxes
Difficulties Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality uu page 92.
Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire on the drum unit.
(See Cleaning the corona wire uu page 60.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer Service at:
1-877-BROTHER (1-877-276-8437) (in USA) or
1-877-BROTHER (in Canada).
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size uu page 16.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
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