Canon imageCLASS MF414dw User Manual

imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS April 2016
Page 26
VIII. Authorized Servicer Support Offerings
A. Authorized Servicer Support
Authorized Servicers can contact CITS technical support at 1-877-277-7043,
Monday through Friday, 8 A.M. to 8 P.M. (EST), except for holidays. Before
contacting CITS, a technician must exhaust all other resources, including the
service manual, and the e-Support Center Web site for technical publications,
and their internal service support infrastructure.
IMPORTANT: Your customer’s product serial numbers must be registered to
your service organization using the ASCR system to ensure that your
customers remain associated with your service organization only. See “ASCR
Registration Process,” on p. 25.
B. Internet Support
1. Canon USA’s e-Support Center Web Site
The e-Support Center
Web site, available from Canon USA’s Engineering
Services and Solutions Division, provides high-quality support via the
Internet. This is only available for Canon USA’s Authorized Servicing
Dealers or Authorized Servicers.
Canon USA’s e-Support Center
Web site is designed to give Authorized
Servicers access to the following technical support information:
• Notification of new releases, patches, technical publications, and other
information via e-mail.
• Search capability for technical solutions with the Integrated Knowledge
Management System using natural language queries.
• Read or download online documentation.
• Download patches and their Readme files.
• Track and modify logged cases.
• Review all open cases.
• Technical information, the warranty e-Tag system, and training
information.
For more information on how to access the Warranty section of the
e-Support Center Web site, or how to file a claim, see “Warranty
Procedures,” on p. 31.

Canon imageCLASS MF414dw Specifications

General

Type	all in one
Color	white
Touch Screen	yes
Display Size	3.5 inches
Tray Capacity	900
Output Tray Capacity	150 sheets
Automatic Document Feeder Capacity	50 sheets
Paper Size	ansi a, legal, executive, a4, a5, b5, statement, international dl, com-10, international c5, monarch
Paper Weight	52 grams per square meter
Printing Method	monochromatic
Mono Print Speed	35 pages per minute
First Page Print Time	6 seconds
Print Resolution Mono	up to 1200 x 600
Two-Sided Printing	yes
Maximum Number of Pages Per Month	up to 50, 000
Photo Printing	no
Scanner Type	flatbed
Scan Resolution	up to 600 x 600
Duplex Scan	yes
Max Copies	999
Copier Resolution Mono	up to 600 x 600
Fax Function	yes
Cartridges	canon 119
Number Of Cartridges	1
Internal Memory	yes
Memory Card	no
Network	wired, wireless
Connectivity	usb 2.0, ethernet, wi-fi, google cloud print, mopria print service, wi-fi direct, apple airprint
Mobile Devices Connection	no

Weight and Dimensions

Depth	15.4 inches
Height	17 inches
Width	15.4 inches
Net Weight	40.6 pounds