Canon imageCLASS MF414dw User Manual

imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS April 2016
Page 30
C. Call Escalation Procedure
Canon USA provides a time-sensitive call escalation process for all
imageCLASS MF410dw Series Authorized Servicers. The CITS help desk is
the single point of entry for this process. Once a call is placed to the CITS
help desk and information is logged into the call management system, a case
number is assigned to the call. Every effort is made to resolve the problem
during the call. For problems that cannot be resolved during the initial call and
require escalation, follow the process below.
Figure 6 — Call Escalation Procedure Flow Chart
imageCLASS MF410dw Series
End-User
Canon’s
Authorized Servicer
Assistance Required
by the End-User
CITS Refers the End-User
to the Authorized Servicer
Assistance Required
by the Authorized Servicer
Canon USA
Engineering
CITS Technical Support
1-877-277-7043
Resolved
Resolved
CITS Customer Help Desk
1-800-OK-CANON (652-2666)
Carry-In or
Exchange Service
Requested

Canon imageCLASS MF414dw Specifications

General

Type	all in one
Color	white
Touch Screen	yes
Display Size	3.5 inches
Tray Capacity	900
Output Tray Capacity	150 sheets
Automatic Document Feeder Capacity	50 sheets
Paper Size	ansi a, legal, executive, a4, a5, b5, statement, international dl, com-10, international c5, monarch
Paper Weight	52 grams per square meter
Printing Method	monochromatic
Mono Print Speed	35 pages per minute
First Page Print Time	6 seconds
Print Resolution Mono	up to 1200 x 600
Two-Sided Printing	yes
Maximum Number of Pages Per Month	up to 50, 000
Photo Printing	no
Scanner Type	flatbed
Scan Resolution	up to 600 x 600
Duplex Scan	yes
Max Copies	999
Copier Resolution Mono	up to 600 x 600
Fax Function	yes
Cartridges	canon 119
Number Of Cartridges	1
Internal Memory	yes
Memory Card	no
Network	wired, wireless
Connectivity	usb 2.0, ethernet, wi-fi, google cloud print, mopria print service, wi-fi direct, apple airprint
Mobile Devices Connection	no

Weight and Dimensions

Depth	15.4 inches
Height	17 inches
Width	15.4 inches
Net Weight	40.6 pounds