imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS April 2016
Page 35
C. Warranty Reimbursement Program
The two warranty reimbursement programs available for service providers are
Dispatch by CITS or the Warranty Marketing Program. Both programs require
the customer’s serial number be registered with the ASCR system.
1. Dispatch by CITS
Dispatch by CITS is available to ASCR registered customers where the
Warranty Marketing Program option has NOT been selected.
Help desk support is managed by CITS to dispatch the Authorized
Servicer of record. To obtain reimbursement for service delivered during
the end-user warranty, Authorized Servicer of record must be dispatched
by CITS. For this to occur, the end-user must contact CITS first to attempt
all user-performed service remedies. If these remedies do not resolve the
problem, the Authorized Servicer of record is dispatched. See “ASCR
Registration Process,” on p. 25.
On-site service labor compensation of $135.00 per incident is
automatically issued to the dispatched Authorized Servicer (your
company) once the service call has been closed with CITS. Defective
parts reimbursement is issued upon receipt of an e-Tag claim with the
defective part.
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General
Weight and Dimensions
