Canon imageCLASS MF414dw - Table of Contents

imageCLASS MF410dw Series Service Guide for AS
imageCLASS MF410dw Series Service Guide for AS April 2016
Page iv
Contents
I. Product Overview ------------------------------------------------------------------------------------------- 1
II. Product Configuration, Box Contents, and Monthly Print Volume -------------------------- 2
A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 4
C. Monthly Print Volume -------------------------------------------------------------------------------------------- 4
III. Service Authorization-------------------------------------------------------------------------------------- 5
IV. Educational Training --------------------------------------------------------------------------------------- 5
A. Training Program Overview ------------------------------------------------------------------------------------ 5
B. Certification --------------------------------------------------------------------------------------------------------- 5
C. Who Should Complete ------------------------------------------------------------------------------------------- 5
D. Prerequisites -------------------------------------------------------------------------------------------------------- 6
E. Course Format------------------------------------------------------------------------------------------------------ 6
F. Course Equipment ------------------------------------------------------------------------------------------------ 7
V. Servicing Notes ---------------------------------------------------------------------------------------------- 8
A. Power and Plug Requirements -------------------------------------------------------------------------------- 8
B. Installation Space Requirements ----------------------------------------------------------------------------- 9
C. Estimated Installation Time ----------------------------------------------------------------------------------- 13
D. Notes on the Wireless LAN ------------------------------------------------------------------------------------ 13
E. Firmware Upgrade ------------------------------------------------------------------------------------------------ 14
1. Upgrading with the UST ------------------------------------------------------------------------------------- 14
2. Upgrading via the Internet ---------------------------------------------------------------------------------- 14
F. Service Support Tools and Oils------------------------------------------------------------------------------ 15
G. Cleaning ------------------------------------------------------------------------------------------------------------- 16
H. Periodic Replacement Parts ---------------------------------------------------------------------------------- 16
I. Consumables ------------------------------------------------------------------------------------------------------ 17
J. Consumable Parts ------------------------------------------------------------------------------------------------ 18
K. Soft Counters (imageCLASS MF419dw Only) ----------------------------------------------------------- 19
VI. Limited Warranty and Technical Support --------------------------------------------------------- 20
A. Limited Warranty Conditions --------------------------------------------------------------------------------- 20
B. Technical Support for the End-User ------------------------------------------------------------------------ 20
1. Carry-In Service ----------------------------------------------------------------------------------------------- 21
2. Exchange Service -------------------------------------------------------------------------------------------- 21
3. Internet Support ----------------------------------------------------------------------------------------------- 22
C. eCarePAK Extended Service Plan -------------------------------------------------------------------------- 23
1. Purchasing an eCarePAK Extended Service Plan --------------------------------------------------- 23
2. Registering an eCarePAK Extended Service Plan --------------------------------------------------- 23
VII. Authorized Servicer Program ------------------------------------------------------------------------- 24
A. Authorized Servicer Customer Registration System ------------------------------------------------- 24
B. ASCR Registration Process ----------------------------------------------------------------------------------- 25
C. Replacement Inventory ----------------------------------------------------------------------------------------- 25
VIII. Authorized Servicer Support Offerings ------------------------------------------------------------ 26
A. Authorized Servicer Support --------------------------------------------------------------------------------- 26
B. Internet Support --------------------------------------------------------------------------------------------------- 26
1. Canon USA’s e-Support Center Web Site -------------------------------------------------------------- 26
2. Canon USA’s ISG Central Web Site --------------------------------------------------------------------- 28
C. Call Escalation Procedure ------------------------------------------------------------------------------------- 30