Emergency Maintenance Guide
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z Defect Report Description
To enable your defect report to be quickly handled, it is recommended that the owner complains online via the network (refer
to the “Report and Complaint” in this guide). The items of online complaint are the same as those of the complaint filed through
correspondence, and the effect gained is also the same. The details of complaint form are described as follows:
Owner information
﹡Name, telephone, address and other items must be accurately filled out. These information will be used as the important basis of
the recall notification;
﹡If the owner is an enterprise or institution, fill out the code of the enterprise or institution or the code of legal person
(organization code).
Vehicle information
﹡Fill out in detail the Make of Vehicle, Model, VIN(Frame Number), Engine No and Production Date. The related information
can be found from the vehicle nameplate and vehicle certificate and other materials;
﹡If it is a second-hand vehicle, it shall be stated;
﹡The items indicated with the symbol “ ”※ may not be filled out.
Defect description
﹡State in detail the fault of the vehicle, and provide the service station with the method to remove the fault.
﹡Provide the “List of Items to Be Repaired” or photos to additionally state the fault, if necessary.
﹡If you know that the fault ever occurred on the other vehicles (e.g., you found the fault vehicle in some one service station or
you know the information via the other channel), it is recommended to provide the related information.
z Frequently Asked Questions
Whether the automobile recall means the “rejection”?
The automobile recall is unequal to rejection.
The automobile recall means the process to eliminate the product defect, which may cause the personal
injury and property loss, by the defect automobile manufacturer (including importer) selecting the repair,
replacement, recovery and other methods in accordance with the procedures required in the Regulation.
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