STEEP
THREE:
Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However,
if
you continue
to remain unsatisfied after following the procedure
outlined
in
Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information
on
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free
of
charge and your case will
generally be heard within 40 days.
If
you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus. Inc.
4200 Wilson Boulevard
Suite 800
Arlington,
VA
22203-1 804
Telephone: 1-800-955-51
00
This program is available in all
50
states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
Customer
Assistance
for Text
Telephone
(TTY)
Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1 -800-833-CHEV(2438).
(TTY users in Canada can dial 1-800-263-3830,)
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