• If a contact has no work phone number and mobile phone number, the directory displays only the name
without a call number. You can't make a call from this contact.
Step 6 (Optional) Select a contact and press Edit call to access the New call screen. In this screen, you can modify
the contact number to either work phone number or to mobile phone number, and then make a new call. If
contact doesn't have a call number, Edit call doesn't work.
While the phone searches for the contact, you can press Cancel and cancel the search operation before
the phone fetches final result.
Webex directory search has the following conditions and error scenarios:
• You must enter minimum three characters in the Name/Email box. When you enter fewer than
three characters, you see a message Invalid input. Enter at least 3 characters
• When you enter correct search criteria but the phone returns no value, you see a message: No
match found
• If your administrator configures max display value more than 100, the query result displays only
hundred contacts for a search in Webex directory. or All directory. When search result has count
more than the allowed display record value, you see a message: Too many matches
found.Refine your search
• During the search, if there’s network issue or Domain Name Server (DNS) response failed and you
see a message: Directory access failed. Check the configuration and
network settings, you must contact your administrator.
Note
Search for a Webex Contact in All Directory
You can search Webex contacts from the All directory screen.
Even if your administrator configures max display value more than 100, the query result displays only
hundred contacts for a search in All directory. When search result has count more than the allowed
display record value, you see a message: Too many matches found.Refine your search
Note
Before you begin
• Your administrator enables the Webex directory.
• Your administrator enables All directory search.
Procedure
Step 1 In the Directory screen, select All directories.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
66
Contacts
Search for a Webex Contact in All Directory
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