Name: Cisco 7911G - IP Phone VoIP
Brand: Cisco
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Chapter 9 Troubleshooting and Maintenance

Cleaning the Cisco Unified IP Phone

9-30

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

OL11954-01

Default Chapter1
- Cisco Unified Communications Manager1
- Table of Contents5
Troubleshooting and Maintenance10
General Troubleshooting Tips11
Cisco Unified IP Phone Troubleshooting (Continued)14
- Related Documentation15
  - Cisco Product Security Overview16
- Document Conventions17
- An Overview of the Cisco Unified Ip Phone19
Chapter 1 an Overview of the Cisco Unified IP Phone20
- Understanding the Cisco Unified IP Phones 7906G and 7911G20
- What Networking Protocols Are Used?23
- What Features Are Supported?27
- Understanding Security Features for Cisco Unified IP Phones30
- Overview of Configuring and Installing Cisco Unified IP Phones44
CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network56
- Products56
- Providing Power to the Cisco Unified IP Phones 7906G and 7911G58
- Understanding Phone Configuration Files61
  - SIP Dial Rules62
- Understanding the Phone Startup Process62
- Adding Phones to the Cisco Unified Communications Manager Database66
- Using Cisco Unified IP Phones with Different Protocols71
Chapter 3 Setting up the Cisco Unified IP Phone76
- Before You Begin76
  - Network Requirements76
  - Cisco Unified Communications Manager Configuration77
- Understanding the Cisco Unified IP Phones 7906G and 7911G Components77
- Installing the Cisco Unified IP Phone83
- Mounting the Phone to a Wall89
- Verifying the Phone Startup Process90
- Configuring Startup Network Settings91
- Configuring Security on the Cisco Unified IP Phone91
Configuring Settings on the Cisco Unified Ip Phone95
- C H a P T E R 4 Configuring Settings on the Cisco Unified IP Phone96
- Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G96
- Overview of Options Configurable from a Phone99
  - Overview of Options Configurable from a Phone100
  - Network Configuration Menu101
- Network Configuration Menu102
- Device Configuration Menu109
- Network Configuration129
  - CTL File Screen133
- Security Configuration Menu133
CHAPTER 5 Configuring Features, Templates, Services, and Users142
- Telephony Features Available for the Cisco Unified IP Phone142
- Configuring Corporate and Personal Directories163
  - Configuring Corporate Directories163
  - Configuring Personal Directory164
- Modifying Phone Button Templates164
- Configuring Softkey Templates165
- Setting up Services165
- Adding Users to Cisco Unified Communications Manager166
- Managing the User Options Web Pages167
- Giving Users Access to the User Options Web Pages167
  - Specifying Options that Appear on the User Options Web Pages168
  - Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager168
- Specifying Options that Appear on the User Options Web Pages169
- Cisco Unified Ip Phone171
- Customizing and Modifying Configuration Files171
Chapter 6 Customizing the Cisco Unified IP Phone172
- Creating Custom Phone Rings172
- Creating Custom Background Images175
- Configuring Wideband Codec178
CHAPTER 7 Viewing Model Information, Status, and Statistics on the181
Cisco Unified IP Phone181
- Model Information Screen182
- Status Menu183
CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely203
- Accessing the Web Page for a Phone203
- Disabling and Enabling Web Page Access204
- Device Information205
- Network Configuration207
- Network Statistics211
- Network Statistics212
- Device Logs214
- Streaming Statistics215
  - Streaming Statistics216
  - Troubleshooting and Maintenance221
CHAPTER 9 Troubleshooting and Maintenance222
- Resolving Startup Problems222
- Cisco Unified IP Phone Resets Unexpectedly229
- Troubleshooting Cisco Unified IP Phone Security232
- General Troubleshooting Tips236
- Needed, Enable Java Debug241
- Resetting or Restoring the Cisco Unified IP Phone242
  - Performing a Basic Reset242
  - Performing a Factory Reset243
- Using the Quality Report Tool245
- Monitoring the Voice Quality of Calls245
  - Using Voice Quality Metrics246
  - Troubleshooting Tips247
- Where to Go for more Troubleshooting Information249
- Cleaning the Cisco Unified IP Phone249
- How Users Obtain Support for the Cisco Unified IP Phone251
Appendix A Providing Information to User252
- Giving Users Access to the User Options Web Pages252
- How Users Get Copies of Cisco Unified IP Phone Manuals252
- How Users Subscribe to Services and Configure Phone Features253
- How Users Access a Voice Messaging System253
- How Users Configure Personal Directory Entries254
  - Applying the Cisco Unified IP Phone Address Book Synchronizer254
  - A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G258
APPENDIX B Feature Support by Protocol for Cisco Unified265
Supporting International Users265
- A P P E N D I X C Supporting International Users266
APPENDIX C Supporting International Users267
Technical Specifications267
- Physical and Operating Environment Specifications267
Appendix D Technical Specification268
- Cable Specifications268
- Network and Access Port Pinouts269
- Network and Access Port Pinouts270

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Brand	Cisco
Model	7911G - IP Phone VoIP
Category	IP Phone
Language	English