9
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines - Each phone has one “Line” associated with it. This “Line” is associated
with your extension number or your direct dial phone number. For purposes of this
documentation, this is a single “Line”, but is capable of handling multiple phone
conversations at any one time.
Calls - Each line can support multiple calls. By default, your phone supports six con-
nected calls per line, but your system administrator can adjust this number according
to your needs. Only one call can be active at any time—unless you are in a confer-
ence call.
Line and Call Icons
Your phone displays icons to help you determine the line and call state.
Icon Line or Call Status Description
On-hook Line
No call on this line.
Off-hook Line
Your phone is off hook or you are placing a call.
Outgoing Call
You are placing a call and it is ringing through.
Connected Call
This call or line is connected.
Incoming Call
An inbound call is ringing on your phone.
Holding Call
You have placed this call on hold.
Feature Availability
The operation of your phone system and the features available may vary, depending
upon the feature set chosen by your company and how the administrator has cong-
ured your phone system. Therefore, some of the features included in this guide might
not be available to you or may work differently on your phone system. Contact
your IT administrator or your service provider’s technical support for any questions
regarding feature availability.
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