52 | Technical Support
www.dell.com | support.dell.com
Contacting the Technical Assistance Center
How to Contact Dell Force10
TAC
Log in to iSupport at
http://www.force10networks.com/support/
and select the Service
Request tab.
Information to Submit When
Opening a Support Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Serial number (required)
• Dell Service Tag (required)
• Chassis color (required)
• Symptom description
• Screen shots showing the symptom, including any error messages. These can include:
• Output from the show tech-support [non-paged] command. (This report is very long
so set the storage buffer in your terminal program to high.)
• Output from the show logging eventlog [unit] command, where the unit is the stack ID
of the member unit that experienced the failure (This report is included as a section in
the output from the show tech-support [non-paged] command.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if you use one
Managing Your Case
Log in to iSupport and select the Service Request tab to view all open cases and Return
Materials Authorizations (RMAs).
Downloading Software
Updates
Log in to iSupport and select the Software Center tab.
Technical Documentation
Log in to iSupport and select the Documents tab. You can access this page without logging
in if you use the Documentation link on the iSupport page.
Contact Information
E-mail: support@force10networks.com
• Web:
http://www.force10networks.com/support/
• Telephone:
• US and Canada: 866.965.5800
• International: 408.965.5800
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