40 Solving Problems
A program stops responding
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously to access the Windows Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
non-Windows XP operating system environments.
1
Click the
Start
, point to
All Programs
→
Accessories
, and then click
Program Compatibility Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer
turns off, and then restart your computer.
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