Warranty and Service of dormakaba (Door Lock)
Thanks for purchasing dormakaba smart locks. We provide warranty
services for our door lock products.To protect your rights, please read the
following guarantee clauses carefully.
1. We provide one year free warranty for the door lock purchased from our
authorized sales channels and whichis correctlyusedfrom the date of
purchase.
2. We do not provide warranty services for the products bought from non-
authorized dealers, although the products is under“dormakaba” branding.
3. Bar code is affixed on the Warranty Card and the product. Please make
sure that the bar code is intact when you purchse our lock, and ask the
seller for an invoice and keep it properly.
4. After installed the lock, please request the installation staff to fill out
the Installation Receipt on the service card, then seller will register
product information according to the Receipt. Warranty Card and invoice
are required for warranty service. If the product isn’t registered and
invoice isn’t available, we can provide 15 months of warranty if a bar
code can be provided, otherwise we doo not provide warranty service.
5. Please contact our sellers or call our service hotline, our authorized unit
will provide warranty services if you need support service.
6. Other cases are not covered by warranty:
Warranty expired;
Product model and bar code on the Warranty Card do not match the
product;
Warranty Card or bar code is amended without permission;
Product installed by unqualified personnel andinmalfunction;
Product is disassembled or modified without permission;
Damage caused by force majeure (earthquake, fire, flood, etc.).
Please refer to our official website, official WeChat platform, or call our
service hotline 4008-868-188 for more information of the warranty
clauses.
Kaba (China) Technologies Limited
Manufacturing base: 5F, Block 2, IOT Inustrial Park, No. 4012, Wuhe Avenue, Bantian Sub-
district, Longgang District, Shenzhen, China
T/ +86 755 6661 8999 F/ + 86 755 8254 2855
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