6 Troubleshooting
6.1 Service support
This section provides basic troubleshooting tips for the Emerson Smart Wireless Field
Network. To receive technical support by phone:
Global Service Center
Software and Integration support
United States-1 800 833 8314
International-63 2 702 1111
Customer Central
Technical support, quoting, and order-related questions
United States-1 800 999 9307 (7:00 am to 7:00 pm CST)
Asia Pacific-65 6777 8211
Europe/Middle East/Africa-49 (8153) 9390
Or email the wireless specialists at: Specialists-Wireless.EPM-RTC@EmersonProcess.com
6.2 Initial connection: Web browser returns "page
not found"
Possible cause: Incorrect IP address
Recommended actions
1. Connect the Gateway and PC/laptop.
2. Verify the Gateway is properly powered, 24 VDC (nominal) and 250 mA.
3. Verify the IP address for the Gateway (default primary port is 192.168.1.10,
default secondary port is 192.168.2.10 or for DeltaV
™
Ready Gateway’s default
primary port is 10.5.255.254, default secondary port is 10.9.255.254).
4. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP address
should be 155.177.0.yyy).
Possible cause: Internet proxy settings
Recommended actions
1. Connect the Gateway and PC/laptop.
2. Verify the Gateway is properly powered, 24 VDC (nominal) and 250 mA.
3. Disable Internet browser proxy settings.
Reference Manual Troubleshooting
00809-0200-4410 September 2020
Emerson.com/Rosemount 45
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