6.3 Initial connection: Cannot find Gateway after
changing IP address
Possible cause: Incorrect IP address
Recommended actions
1. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If Gateway IP address is 155.177.0.xxx, then PC/laptop IP address
should be 155.177.0.yyy).
2. Consider resetting the gateway to factory defaults.
6.4 Initial connection: Cannot find Gateway using
secondary Ethernet port
Possible cause: Incorrect IP address
Recommended actions
1. Verify which Ethernet port is being used on the Gateway.
2. Verify the Gateway IP address (default primary port is 192.168.1.10, default
secondary port is 192.168.2.10).
3. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If Gateway IP address is 155.177.0.xxx, then PC/laptop IP address
should be 155.177.0.yyy).
4. Verify this option was ordered with the Gateway.
6.5 Initial connection: Cannot log into the Gateway
Possible cause: Incorrect credentials
Recommended actions
1. Verify the user name and password (administrator user name is "admin", default
password is "default").
2. If unable to connect, consider resetting the Gateway.
6.6 AMS Wireless Configurator: Gateway does not
appear in AMS Wireless Configurator
Troubleshooting Reference Manual
September 2020 00809-0200-4410
46 Emerson.com/Rosemount
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