Possible cause: Session timeout
Recommended actions
1. Verify whether current or historical information is being displayed (setting is
displayed at the bottom of each device configuration screen). Configuration
requires the Current setting.
2. Log back into AMS Wireless Configurator.
For security purposes, a configuration timeout is applied to sessions that have
been idle for more than 30 minutes.
6.10 Wireless field devices: Wireless device does not
appear on the network
Recommended actions
1. Verify the device has power.
2. Verify the device is within effect communications range.
3. Verify the proper network ID has been entered into the device.
6.11 Wireless field devices: Wireless device appears
in the join failure list
Recommended actions
Re-enter the network ID and join key into the device.
6.12 Wireless field devices: Wireless device appears
with service denied
Possible cause: Update rate setting
Recommended actions
1. Verify the total number of devices on the network (25 maximum).
2. Go to SETUP → NETWORK → BANDWIDTH and click Analyze bandwidth.
Any changes will require the network to reform.
3. Reduce the update rate for the device.
Troubleshooting Reference Manual
September 2020 00809-0200-4410
48 Emerson.com/Rosemount
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