6 Troubleshooting
6.1 Service support
Note
For more information see the Emerson Wireless Gateway User Interface Terminology
Guide.
This section provides basic troubleshooting tips for the Emerson Wireless Field Network.
To receive technical support by phone:
Global Service Center Software and Integration Support
United States 1-800-833-8314 International +63-2-702-1111
Customer Central Technical Support, quoting, and order related questions
United States 1-800-999-9307 (7:00 a.m. to 7:00 p.m. CST) Asia Pacific 65-6777-8211
Europe/ Middle East/Africa 49-8153-9390
Or email the wireless specialists at: Specialists-Wireless.EPM-RTC@Emerson.com
North American Response Center
Equipment service needs
1-800-654-7768 (24 hours—includes Canada)
Outside of the United States, contact your local Emerson representative.
6.2 Troubleshooting Tables
Table 6-1: Troubleshooting Initial Connection
Issue Troubleshooting steps
Web browser
returns page not
found
1. Connect the Gateway and PC/laptop.
2. Verify the Gateway is properly powered, 24 VDC (nominal) and 250 mA.
Open the upper cover and verify if any indicator lights are on.
3. Verify which Ethernet port is being used on the Gateway.
4. Verify the IP address for the Gateway (default primary port is
192.168.1.10, default secondary port is 192.168.2.10 or for DeltaV Ready
Gateway’s default primary port is 10.5.255.254, default secondary port is
10.9.255.254).
5. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP
address should be 155.177.0.yyy).
6. Disable internet browser proxy settings.
Reference Manual Troubleshooting
00809-0200-4420 September 2020
Emerson.com/Rosemount 57
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