Entrust Sigma DS2 User Manual

46 Troubleshooting
Locate a Problem Within the Card Production
System
For typical components of the system, refer to “Printer Overview” on page 15. If any one of the
following components does not work properly, printing cards can be affected.
 The XPS Card Printer Driver
If you need to reinstall the Card Printer Driver, you can download the latest version from the
Entrust website.
 Card production software
Card production software formats the types of data used to print cards. Make sure that the
card production software features you use work with your printer.
If you do not use card production software, make sure that the software you use supports
the requirements for creating cards. If you use magnetic stripe data, use an application that
saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data,
while Adobe Photoshop saves both graphic and text data.) Fonts and escapes require that
text is sent from the application as text.
 Printer plug-in
Card production software might require a printer plug-in, which makes the data in the card
production software available in the form the Card Printer Driver can use.
 Other components of the system
An ID or badge system usually includes a camera to take photos, and may include other
capture devices for biometric data. The proper use and maintenance of these components is
important to the quality of cards you produce.

Entrust Sigma DS2 Specifications

General

Brand	Entrust
Model	Sigma DS2
Category	Printer
Language	English