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4. Remove any paper inside, including torn pieces.
5. Close the printer cover.
6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam
message, check the other paper jam solutions.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems in the Paper Cassette
Paper Jam Problems in the Duplexer (Rear Cover)
Related tasks
Cancelling Printing Using a Product Button
Paper Jam Problems in the Paper Cassette
If paper has jammed in a paper cassette, follow the steps here to clear the jam.
1. Cancel the print job, if necessary.
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