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• Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless
prints.
• Make sure the image size and the paper size are set correctly; if the image is small, the enlargement
may not be enough to cover the paper.
• Access the Extended Settings (Windows) or Printing Preferences (Mac) and select Remove White
Borders.
Parent topic: Solving Page Layout and Content Problems
Related references
Borderless Paper Type Compatibility
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Extended Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Selecting Printing Preferences - Mac
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all print jobs from the Windows Spooler:
• Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your
product name and select Manage > Open print queue. Right-click the stalled print job, click
Cancel, and click Yes.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound >
Devices and Printers. Right-click your product name, select See what's printing, and select your
product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes.
• Windows 7: Click and select Devices and Printers. Right-click your product name, select See
what's printing, and select your product name again, if necessary. Right-click the stalled print job,
click Cancel, and click Yes.
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