218 Troubleshooting
Understanding Printer Messages
The printer’s LCD panel displays a message describing the current state of the printer or indicates a
possible printer problem you must resolve. This section describes error codes included in the
messages, their meanings, and how to clear the messages.
IMPORTANT:
• When an error message is displayed, the print data remaining on the printer and the information accumulated
in the memory of the printer are not secured.
Error Code What You Can Do
010-397 Turn off the printer, and then on. If this does not solve the problem, contact our local
representative office or authorized dealer.
See also:
• "Online Services" on page 247
016-501
016-502
016-719 Press the button to cancel the current job. Retry when the printer does not process
any job.
016-744 Press the button to clear the message. If this does not solve the problem, contact our
local representative office or authorized dealer.
See also:
• "Online Services" on page 247
016-745
016-753 Press the button to cancel the current job. Retry when the printer does not process
any job.
016-755
016-920 Press the button to clear the message. Check the wireless settings for the access
point and the printer.
018-338 Turn off the printer, and then on. If this does not solve the problem, contact our local
representative office or authorized dealer.
See also:
• "Online Services" on page 247
024-340
024-360
024-371
024-963 Load the specified paper and press the button to clear the message. Follow the on-
screen instruction if one appears.
See also:
• "Loading Print Media in the Paper Tray" on page 126
• "Loading Print Media in the Priority Sheet Inserter (PSI)" on page 134
041-340 Turn off the printer, and then on. If this does not solve the problem, contact our local
representative office or authorized dealer.
See also:
• "Online Services" on page 247
042-358
061-370
091-402 The service life of your printer is coming to an end and the printer will soon stop run-
ning. If you want to keep using the printer, change the Machine Life setting to Keep
Printing. However, continuous use of the printer will degrade the print quality.
See also:
• "Machine Life" on page 173
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