Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
Follow the instructions in the Action column to solve the error and remove the message.
Error Message Cause Action
2-sided Disabled
The back cover of the machine is
not closed completely.
Close the back cover of the machine until it
locks in the closed position.
The 2-sided tray is not installed
completely.
Install the 2-sided tray firmly in the machine.
Access Denied
The function you want to use is
restricted by Secure Function
Lock 3.0.
Call your administrator to check your Secure
Function Lock Settings.
Cartridge Error
The toner cartridge is not installed
correctly.
Remove the toner cartridge and drum
cartridge assembly. Take out the toner
cartridge, and put it back in the drum cartridge
again. Reinstall the toner cartridge and drum
cartridge assembly in the machine.
If the problem continues, contact Fuji Xerox
customer service or your local Fuji Xerox
dealer.
Cooling Down
The temperature of the inside of
the machine is too hot. The
machine will pause its current print
job and go into cooling down
mode.
Make sure you can hear the fan in the
machine spinning and that the exhaust outlet
is not blocked.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use it
for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
Cover is Open
The front cover is not completely
closed.
Open and then firmly close the front cover of
the machine.
Cover is Open
The fusing unit cover is not
completely closed.
Close the fusing unit cover located inside the
back cover of the machine.
Drum !
The corona wire on the drum
cartridge must be cleaned.
Clean the corona wire on the drum cartridge.
See Related Information: Clean the Corona
Wire.
If the problem continues, replace the drum
cartridge with a new one.
The drum cartridge or the toner
cartridge and drum cartridge
assembly is not installed correctly.
Remove the drum cartridge, remove the toner
cartridge from the drum cartridge, and put the
toner cartridge back into the drum cartridge.
Reinstall the drum cartridge in the machine.
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