Uninstalling Software/Troubleshooting during
Uninstallation
This section explains how to solve troubles you may encounter upon installing or uninstalling the
following software related to the ScanSnap.
l ScanSnap Manager
l ScanSnap Organizer
l CardMinder
For ScanSnap Home, refer to "Troubleshooting" in the ScanSnap Manager Help.
For details about the troubles you may encounter and the solutions while using the ScanSnap, refer
to the following:
l "Troubleshooting" in the ScanSnap Manager Help
To display this section, right-click the ScanSnap Manager icon
in the notification area, and
select [Help] → [Troubleshooting] from the "Right-Click Menu" (page 87).
l ScanSnap Support Site (https://scansnap.fujitsu.com/g-support/en/)
If you cannot solve the problem after referring to the above section, contact your FUJITSU scanner
dealer or an authorized FUJITSU scanner service provider.
l "How to Find Your Solution" (page 413)
l "If Your First Attempt to Install Failed" (page 414)
l "If You Have Installed the Software Before" (page 415)
l "Cannot Connect to the ScanSnap even after the Installation Has Been Complete (iX1600 /
iX1500)" (page 419)
l "When the ScanSnap Manager Icon Does Not Appear" (page 420)
l "When ScanSnap Manager Does Not Operate Normally" (page 422)
l "When You Cannot Uninstall the Software" (page 430)
Uninstalling Software/Troubleshooting during Uninstallation
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