Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTi psFaultProblem solving
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the Tablet PC off.
► Please contact the Hotline/Service Desk.
You can contact Fujitsu Service and Support in the following ways:
• Toll free phone: 1-800-8Fujitsu (1-800-838-5487)
• Website: "
http://solu
tions.us.fujitsu.com/www/content/support/contact/index.php"
Before you place the call, have the following information ready so that the customer
support representative can provide you with the fastest possible solution:
• The model name and serial number of the Tablet PC. The serial number
is located on a sticker on the underside of the Tablet PC.
• Notes with the mess
ages that appeared on the screen and
informationonaco
ustic signals.
• All changes you have made to the hardware or software after receiving the Tablet PC.
• All changes you ha
ve made to the BIOS Setup settings after receiving the Tablet PC.
• Your system configuration and all peripheral devices connected to your system.
• Your sales cont
ract.
Our Tablet PCs have been designed primarily with mobile applications in mind.
This means that considerable effort has been made to optimize components and
equipment in terms of weight, space and energy requirements. Depending on the
particular configuration you have purchased, it is possible that functionality may be
slightly reduced compared to a desktop PC if you are running processor-intensive
gaming software, e.g. games with intensive 3D graphics. Updating your hardware with
drivers which have not been approved by Fujitsu may result in performance losses,
data losses or malfunction of the equipment. A list of approved drivers and current
BIOS versions can be downloaded from: "
http://solutions.us.fujitsu.com"
Fujitsu 67
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