EN EN
38 39
SOLVING PROBLEMS
If any problems occur during operation, you will find solutions in this section.
Problem Possible Reason The Solution
Emergency stop required?
- / -
As an exception, immediately unplug the appliance.
The control panel remains
completely dark. The on/
off button
is dark too.
The appliance is not live. Please, check:
– Is the appliance connected to the power supply?
– Is the used power outlet live? Connect a lamp.
– Unplug the appliance and check the power cord for any
type of visuable damage.
If in doubt, get in contact with your vendor.
You cannot insert the crumb
tray below the bottom
heating elements AND /
OR the oven door cannot
be closed, when the crumb
tray is inserted.
Wrong orientation of the
crumb tray.
Take out the crumb tray and insert it again in correct ori-
entation: The bend edge must face upwards and to the
rear of the appliance.
When the crumb tray is inserted correctly, it lies below
the bottom heating elements and the oven door
can be closed completely.
The appliance does not
respond to your entries,
although the display is
showing the temperature or
baking time.
A program is running. The
dials are locked.
Interrupt the running program (touch the start/pause but-
ton ). Alternatively, cancel the program and thereafter
switch on the oven again via the on/off button
.
Thereafter, all operating elements on the control panel are
available again (see: ‘Operation / Monitoring the Baking
Process and Adapting the Settings’).
The child lock is active.
The lock icon
is
illuminated.
Hold your finger for approx. 3 seconds on the lock button
(left side from the lock icon) for deactivating the
child lock. Thereafter, the on/off button and start/pause
button are available again.
Only the sensor buttons
do not respond.
Wipe the sensor buttons via a dry, clean and soft cloth. Rub a
droplet of water between your finger tips. Then try again.
You cannot set the desired
temperature according
to your recipe or the set
temperature is not kept by
the oven.
The desired Temperature
exceeds the temperature
range of the selected pro-
gramm.
The maximum temperature of the air fry programs is
200°C (390°F). The defrost programm is fixed to 60°C
(140°F). If required, select another program.
The wrong temperature
unit is selected.
Please consider, that it may be better to select an remar-
kably lower temperature for baking your dishes with this
oven than you are used to.
You cannot deactivated the
convection fan.
Only Air Fry (high speed)
and normal convection can
be used.
Adapt the settings to the usage of the convection fan. In
most cases, decrease the temperature by 20-30°C (40-
60°F; see: ‘Tips for Best Results’).
Problem Possible Reason The Solution
During the heating phase,
smoke builds up within
the oven compartment.
Very first heating:
The protecting substance
on the heating elements
vaporizes.
This is normal and no need for concern. The smoke stops
after some minutes of heating and will not occur again.
The protecting substance is non-toxic and harmless.
However, ensure good ventilation and clean the oven
compartment after the first heating (see: ‘First Use’).
Residues of food are on
the heating elements.
Food on the heating elements may catch fire!
Immediately switch off and unplug. Let the oven cool down.
Clean the oven compartment. Remove any splashes and
crumbs from the heating elements (see: ‘Care and Clea-
ning’). Thereafter heat the oven to the maximum tempera-
ture for some minutes and check, if the problem persists.
Your food is too near
to the heating elements
AND/OR crumbs or liquids
dropped onto the heating
elements during baking.
Switch off the oven, unplug and let the oven cool down.
Clean the oven compartment (see: ‘Care and Cleaning’)
– Before starting the oven, always ensure that your
food will remain in sufficient distance of at least 3 cm
(width of a teaspoon) to the heating elements during
the complete baking process.
– If the juices of your food could drip or crumbs may fall
down, you should use the baking tray in addition (see:
‘Tips for Best Results’).
The baking time and/or
temperature are set much
too high.
Your new oven solves a lot of tasks in much shorter time
and/or lower temperature than usual ovens. Additionally,
the set temperature will be reached within a few minutes
(see: ‘Tips for Best Results’). Therefore, on your first
tries, you should supervise any baking process closely.
– Check the doneness of your food in time (half of the
normal baking time) to avoid overheating and burning
your food.
– Select a lower temperature for reaching the desired
doneness in the core, before burning the crust.
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