22
Status Indicator (Green) Flash / Problem Table
TROUBLESHOOTING
No. flashes/
Problem
Meaning Possible Causes Possible Solutions
Solid ON Motor running
2 Infrared beam and/or Bump
edge obstruction N/C beam
removed
IR beam obstructed • Clear obstruction
Bumper edge pressed • Remove pressure from bump edge
The opener has detected removal of an
Entrapment Protection
• Set DIP 1 to OFF and press ‘reset’
(RST) button on MCB for 10 seconds.
Re-learn any remaining Entrapment
Protection Devices
3 Entrapment Protection Device
removed
The opener has detected removal of an
Entrapment Protection Device
• Set DIP 1 to OFF and press ‘reset’
(RST) button on MCB for 10 seconds.
Relearn any remaining Entrapment
Protection Devices
4 MCB error Internal Error • Power off, and on. If un-resettable
replace MCB
5 EB internal error EB disconnected or ignored from MCB • Return EB to the installation or resolve
EB issue, refer Elite Manual
9 APE error
APE position jump • Replace APE assembly
Severe close range frequency
APE cable disconnected
APE cable fault
• Press ‘reset’ (RST) button on MCB for
3 seconds
• Reconnect APE cable
• Replace APE cable
10 Under speed error Extreme load on door • Check for objects causing
interference to door operation
• Check door installation
• Check for damage to motor
• Upgrade to a larger opener
12 Safety Input Error Safety input has triggered • Assess device connected to Safety
Input
14 Direction error Motor connections altered • Change door direction and reset limits
15 Clutch slip (if fitted)
No speed detected
Contactor failure
Clutch adjustment set too low • Check clutch adjustment
Motor stalled • Check door for mechanical failure or
motor fault
Extreme vibration or impact during transit • Replace MCB
Constant flash Due for service Door is due for routine service • Contact your local door dealer to
arrange service
No Lights
Displayed
With no lights on MCB or Controller:
Power supply not correctly connected
• Check transformer
• Check power supply wiring
With light on at MCB:
Bad connection to Controller
• Refer below if lights are on at MCB
and not on Controller
Push button
not
responding
Opener does not drive up and /
or down
Bad connection to Controller
Damaged Controller cable
Controller buttons forced and dislodged
from rear of lid
• Check RJ45 plugs are clipped in
securely at Controller and MCB
• Check connections
• Replace Controller cable
• Replace Controller
Open or Clode
button not
responding
but green light
comes on
Coil failure or incorrect motor
wiring if green light on whilst
holding up or down button and
opener does not move in one
direction
Extreme vibration or impact during transit
Incorrect motor terminal connection
• Replace MCB
• Correctly wire the motor